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Casablanca Fan Company

Casablanca Fan Company

www.casablancafanco.com
What is your customer experience with Casablanca Fan Company?

Casablanca Fan Company Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Casablanca Fan Company has 3.0 star rating based on 27 customer reviews. Consumers are mostly neutral.

  • 100% of users would likely recommend Casablanca Fan Company to a friend or colleague.

  • Rating Distribution
  • Pros: Nice fan, Dependible and beautiful table top fan, Fans are great in terms of quality.
    Cons: Hard to get in touch with, Absolutely horrific, Customer service people are incompetent.

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Media from reviews

Casablanca Fan Company - Need to know how to reprogram remote control
Casablanca Fan Company - Need to know how to reprogram remote control - Image 2Casablanca Fan Company - Fans quit working quicklyCasablanca Fan Company - BRASS DESKTOP FAN HAS LASTED FOR YEARS.Casablanca Fan Company - BRASS DESKTOP FAN HAS LASTED FOR YEARS. - Image 2Casablanca Fan Company - Stealth Fan unscrewed itself from down rod and fell on my wifeCasablanca Fan Company - Stealth Fan unscrewed itself from down rod and fell on... - Image 2
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Top Casablanca Fan Company Reviews

Positive Review

"Needed a Part"

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The representative was very professional, and helpful and told me what to do to order the part that I needed. He even gave me the part# that I needed.

Critical Review

"Missing parts, down tubes."

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We purchased 4 fans over $2K and 2 down tubes for the higher ceiling. All four fans came except for the down tubes. We called Customer Service the first time...

Show reviews that mention
customer service fans fan casablanca ceiling word service customer replacement empty package
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Denise F Aia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spartanburg, South Carolina

Needed a Part

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The representative was very professional, and helpful and told me what to do to order the part that I needed. He even gave me the part# that I needed.

View full review
Chu N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing parts, down tubes.

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We purchased 4 fans over $2K and 2 down tubes for the higher ceiling. All four fans came except for the down tubes.

We called Customer Service the first time and talked for a whole hours and the Customer Service personnel couldn't figure out what happened. Next day we called FedEx and talked to a real live person. FedEx personnel told us they called the Casablanca Fan Company due to an empty package and the package should just be destroyed. The event that occurred was not relayed to us at all.

Then we called Casablanca Fan Customer Service again, only to be on hold for two hours and the man tells us the package is at a FedEx location in the next city to us but will take another 7 days to arrive. Funny, how can a destroyed empty package with no items in it, arrive to us in 7 days? We have already ordered a replacement of the two down tubes yesterday, and today we are only asking for the refund of the previous (not received) down tubes, plus the shipping cost. The Casablanca Customer Service guy told us it's not possible.

Not possible???

Why are we paying for something we haven't received. Without a single word, the Customer Service Guy just put us back on hold.

View full review
Loss:
$36
Pros:
  • Fans are great in terms of quality
Cons:
  • Customer service people are incompetent

Preferred solution: Full refund

User's recommendation: Our recommendation is to find another brand, another company. Too much hassle and headache with these people.

Bob A Agu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington Heights, Illinois

Reliability!

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We own 2 fans, one purchased in 1981 (3spd pull chain) and 1986 intelitouch. They both function as they did from day one.

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Mark R Mri

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverhead, New York

FRUSTRATION

Contains 2 confidential files for company representatives

My Casablanca Ddon't fans work well. One of my remotes failed.

So I purchased a replacement remote but can not figure out to program it. When you call the company, if you don't have the model number of the fan they disconnect you.

My fan is 10' off the floor and I can't climb that high at my age of 82 years. So I can't regain the use of my fan.

Disgraceful treatment!!

View full review

User's recommendation: Don't buy replacement parts from Casablanca

Robert R Fsp

Terrible customer service. Sent two letters (US Mail) to CEO. Never received response to first, then a blow-off hand-written ten word response from someone who obviously never read my correspondence t

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My question concerned an ADA-related issue - dealing with hearing a beep emitted from the ceiling fans. EVEN 3 LOCAL ELECTRICIANS SAID THEY WOULD NEVER BUY A CASABLANCA CEILING FAN!

View full review
Loss:
$650

Preferred solution: Tell me how to adjust the speed IF I CAN’T HEAR THE BEEP

User's recommendation: DON’T BUY CASABLANCA CEILING FANS

Anonymous
map-marker Plano, Texas

My ceiling fan will not turn on, some one call me at 956-241-****

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My fantastic Casablanca fan finally took a *** after running day and night for over 20 years. I have NO proof of purchase can you still help?

Astro

S# KRR02

Model # C4845M

0136

View full review

User's recommendation: yes ???

Marie Gwx
map-marker La Mesa, California

I cannot get anyone to answer the phone and when you try to go to voice mail it is full and they cut you off. No way to get a hold of them.

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My fan and light quit working. Called the phone number from their site.

On hold over an hour. Tried to leave a message... box is full and then you are cut off. Another phone number the very nice lady said they quit working for Casa Blanca.

Casa Blanca is now Hunter Fan. Ha. The same thing with Hunter, no answer no customer support. Well Casa Blanca succeeded in making people buy another fan.

DONT BUT CASABLANCA FAN AND SINCE IT IS NIW HINTER I WILL NOT BUY HUNTER. SAME RESULTS. SHAME ON YOU CASA BLANCA AND HUNTER FANS.

HOPE YOU LOOSE EVERYTHING. VERY UNSATISFIED CUSTOMER!

View full review
Loss:
$550
Cons:
  • Hard to get in touch with

Preferred solution: Fix or replace my fan

User's recommendation: STAY AWAY DON'T BUY

Val T Mtw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Greenwich, Rhode Island

Issue with Casablanca fan

Fan and light just stop working out of the blue Wondering if these fans are warranted and or repairable Please contact me at 40163**** for Val Tirocchi

View full review

Preferred solution: Let the company propose a solution

Thomas W Yqb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to know how to reprogram remote control

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Casablanca Fan Company - Need to know how to reprogram remote control
Casablanca Fan Company - Need to know how to reprogram remote control - Image 2

The remote is the old style

There is a light button

Then three fan speed buttons and an off button plus a change direction button

View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker Wilmington, North Carolina

Defective fan motor

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One of 2 fans received from online order was defective. Replacement received within several days.

Requested a label to return nonworking fan. Return shipped no working fan today.

View full review

User's recommendation: Great customer service

YesMaster Y

Fans quit working quickly

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Casablanca Fan Company - Fans quit working quickly

I have lots of ceiling fans and the only fans not working are Casablanca Fans. Service dept will put you on hold and not come back.

Emails will not be returned. Years ago they were good but not now.

Warranty is worthless. They wont even put their name on their current models.

View full review
Loss:
$400
Pros:
  • Looks

Preferred solution: Let the company propose a solution

User's recommendation: Buy from a different manf.

1 comment
Guest

that is a legacy casablanca stealth in weathered copper and unfortunately if you need to fix it they wont take it in no more because stupid hunter ruined everything

Ash E Cjo
map-marker Milpitas, California

Troubleshoot fan

Light turns off after few minutes by itself on 3 fans we installed. Im not sure what the issue is and hoping you can help me.

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Preferred solution: Troubleshoot

Kiron Imh
map-marker Miami, Florida

Did not answer call

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Terrible customer service it is not good

View full review
Ken K Bmq

Issue not resolved

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After filling out the information needed by this website (pissed consumer) I was then given a number to call Casablanca Co customer service and I called that number and a recording told me they were closed and said visit website for Hunter Fans and then hung up on me

View full review
Loss:
$125

Preferred solution: Let the company propose a solution

MICHAEL D Owi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need replacement remote

NEED REPLACEMENT REMOTE CONTROL PART NUMBER FOR THE CONTROL THAT RUNS A FAN MODEL NUMBER: 41U546D

View full review

Preferred solution: just need remote part number

Ken K Bmq

Part needed

Called Casablanca fan Co. and the recorded answer connected me to a medical device company trying to sell me on something I had no interest in.

The woman wouldn't shut up for a second and I'm at work and don't need to deal with this stuff. So I hung up.

I then tried to call the number 4 more times and each time the phone answered and said this number is not available in your area. What kind of *** is that?

View full review
Loss:
$125
Pros:
  • Good product
Cons:
  • Difficult getting parts

Preferred solution: Let the company propose a solution

User's recommendation: Don't call Casablanca fan Co.800 number

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