Purchased three Casablanca Bullet fans for the residence we were having built in Port Charlotte Fla. Fans purchased on line from a certified Casablanca Dealer. These were new, not refurbished, but new and refurbished fans have the same warranty. Warranty is lifetime on the motor only and that is if a Casablanca authorized repairer deems the motor bad
When we moved into residence we used the fans in the dining and living area of the residence and they worked fine. One day while cleaning the rather large picture window in the "bonus room" or study I de died to start the fan. It ran for a few minutes and then started to wobble and the motor began to grind very loudly. The higher the speed the greater the wobble and grind. Being very mechanically inclined, I knew is was a bad noise and turned the fan off.
I called Casablanca Customer Care and after many, many, many attempts, got to speak to a Customer Service Person. The first question was, was the fan wired correctly. How would I know, I am the purchaser not the electrician, but it worked so since there are only two wires I would say it was wired correctly. Then I was told to check the connections and I replied it was approx 12 feet up and I had no way of getting that high. I was basically made to feel that I had done something wrong.
The Customer Service person then stated hadn't I called the approved Casablanca Fan Repair Facilities. I told her I had as there was a list in the owner's manual and in Southwest Fla there were two. Both businesses are out of business. You would think someone at Casablanca would every once in awhile check what they are saying to see if their info is accurate.
The Customer Service person gave me a name of an authorized repair company and their phone number. I called this number and immediately was told by a message that calls were not answered and to go to their website. I did and filled out the information and requested they come to the residence for repairs. I knew I was no longer covered under Casablanca's "Great Warranty" of 4 months in-house use. Four months for a 500 dollar fan or so, great warranty. I received and email back the next day from the repair company, which by the way has been moved from North Carolina to SW Fla. I was told they do not make home visits and I could take the fan down and bring it to their facility in Venice Fla which is approx 30 minutes away. I was told I would be responsible for diagnosis charges and repairs needed, but if the motor was deemed faulty, the motor was on Casablanca. Whoop Dee do. That's a Great Warranty from a Great Fan Co. Right?
So I pay for and Electrician to pull the fan, the work at the repair facility, the parts if needed and then for the Electrician to reinstall the fan. I could buy a brand new one for probably less. When I spoke to the Casablanca Fan Customer Service person on the next day and told her she was very sorry but there were no such services in my area that could assist me. Are you kidding me?
In our last residence, which we resided in for 29 yrs, we had five Hunters and one Casablanca fan. They worked flawlessly and were replaced only due to small age issues, nut not the Casablanca which wasn't used as much. Had either of these fans faltered which some slightly did after decades of service you would say, I got my money's worth and not complain.
The C43GL Bullet fan now carries a new model number as does all of the Casablanca fans. My question is, "Why change model numbers if everything is Okay?. I was told that every once in awhile this is done. My next question is "Were there any changes made to the fan?. I was told every once in awhile changes are always made but this was not the case with my Bullet fan. Wrong, the newer model now has an LED light and not a Halogen bulb, this is for the Federal Government requirements for efficiency etc. Guaranteed there were updates to the newer model. There are a million Bullet fans with my model number for sale as Refurbished. Why?. Were there problems with these fans? Why would they be refurbished? I was told that many refurbished fans had nothing to do with any problems, but the customer had returned the unit due to aledged problems. Come on Man, it's a two wire fan, how hard can it be to wire it. NEVER WILL I PURCHASE ANOTHER CASABLANCA FAN AS LONG AS I LIVE AND NEITHER WILL ANY OF MY FRIENDS AND FAMILY. Go to the Home Improvement Centers and buy their fans. I and when they blow up, and I'll bet you get more than one hour that I got, throw it in the dumpster and get another one. You'll be way ahead of the game.
Reason of review: Damaged or defective.
Monetary Loss: $450.
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