Casablanca Fan Company
Casablanca Fan Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Casablanca Fan Company has 3.0 star rating based on 27 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Casablanca Fan Company to a friend or colleague.
- Rating Distribution
Pros: Nice fan, Dependible and beautiful table top fan, Fans are great in terms of quality.
Cons: Hard to get in touch with, Absolutely horrific, Customer service people are incompetent.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Casablanca Fan Company has 3.0 star rating based on 27 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Casablanca Fan Company to a friend or colleague.
- Rating Distribution
Pros: Nice fan, Dependible and beautiful table top fan, Fans are great in terms of quality.
Cons: Hard to get in touch with, Absolutely horrific, Customer service people are incompetent.Recent recommendations regarding this business are as follows: "Our recommendation is to find another brand, another company. Too much hassle and headache with these people.", "Don't buy replacement parts from Casablanca", "DON’T BUY CASABLANCA CEILING FANS", "yes ?", "STAY AWAY DON'T BUY".
Most users want Casablanca Fan Company to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Reliability. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Casablanca Fan Company Reviews
"Needed a Part"
The representative was very professional, and helpful and told me what to do to order the part that I needed. He even gave me the part# that I needed.
"Missing parts, down tubes."
We purchased 4 fans over $2K and 2 down tubes for the higher ceiling. All four fans came except for the down tubes. We called Customer Service the first time...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spartanburg, South Carolina
Needed a Part
The representative was very professional, and helpful and told me what to do to order the part that I needed. He even gave me the part# that I needed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts, down tubes.
We purchased 4 fans over $2K and 2 down tubes for the higher ceiling. All four fans came except for the down tubes.
We called Customer Service the first time and talked for a whole hours and the Customer Service personnel couldn't figure out what happened. Next day we called FedEx and talked to a real live person. FedEx personnel told us they called the Casablanca Fan Company due to an empty package and the package should just be destroyed. The event that occurred was not relayed to us at all.
Then we called Casablanca Fan Customer Service again, only to be on hold for two hours and the man tells us the package is at a FedEx location in the next city to us but will take another 7 days to arrive. Funny, how can a destroyed empty package with no items in it, arrive to us in 7 days? We have already ordered a replacement of the two down tubes yesterday, and today we are only asking for the refund of the previous (not received) down tubes, plus the shipping cost. The Casablanca Customer Service guy told us it's not possible.
Not possible???
Why are we paying for something we haven't received. Without a single word, the Customer Service Guy just put us back on hold.
- Fans are great in terms of quality
- Customer service people are incompetent
Preferred solution: Full refund
User's recommendation: Our recommendation is to find another brand, another company. Too much hassle and headache with these people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington Heights, Illinois
Reliability!
We own 2 fans, one purchased in 1981 (3spd pull chain) and 1986 intelitouch. They both function as they did from day one.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverhead, New York
FRUSTRATION
My Casablanca Ddon't fans work well. One of my remotes failed.
So I purchased a replacement remote but can not figure out to program it. When you call the company, if you don't have the model number of the fan they disconnect you.
My fan is 10' off the floor and I can't climb that high at my age of 82 years. So I can't regain the use of my fan.
Disgraceful treatment!!
User's recommendation: Don't buy replacement parts from Casablanca
Terrible customer service. Sent two letters (US Mail) to CEO. Never received response to first, then a blow-off hand-written ten word response from someone who obviously never read my correspondence t
My question concerned an ADA-related issue - dealing with hearing a beep emitted from the ceiling fans. EVEN 3 LOCAL ELECTRICIANS SAID THEY WOULD NEVER BUY A CASABLANCA CEILING FAN!
Preferred solution: Tell me how to adjust the speed IF I CAN’T HEAR THE BEEP
User's recommendation: DON’T BUY CASABLANCA CEILING FANS
Plano, Texas
My ceiling fan will not turn on, some one call me at 956-241-****
My fantastic Casablanca fan finally took a *** after running day and night for over 20 years. I have NO proof of purchase can you still help?
Astro
S# KRR02
Model # C4845M
0136
User's recommendation: yes ???
La Mesa, California
I cannot get anyone to answer the phone and when you try to go to voice mail it is full and they cut you off. No way to get a hold of them.
My fan and light quit working. Called the phone number from their site.
On hold over an hour. Tried to leave a message... box is full and then you are cut off. Another phone number the very nice lady said they quit working for Casa Blanca.
Casa Blanca is now Hunter Fan. Ha. The same thing with Hunter, no answer no customer support. Well Casa Blanca succeeded in making people buy another fan.
DONT BUT CASABLANCA FAN AND SINCE IT IS NIW HINTER I WILL NOT BUY HUNTER. SAME RESULTS. SHAME ON YOU CASA BLANCA AND HUNTER FANS.
HOPE YOU LOOSE EVERYTHING. VERY UNSATISFIED CUSTOMER!
- Hard to get in touch with
Preferred solution: Fix or replace my fan
User's recommendation: STAY AWAY DON'T BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Greenwich, Rhode Island
Issue with Casablanca fan
Fan and light just stop working out of the blue Wondering if these fans are warranted and or repairable Please contact me at 40163**** for Val Tirocchi
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to know how to reprogram remote control
The remote is the old style
There is a light button
Then three fan speed buttons and an off button plus a change direction button
Preferred solution: Let the company propose a solution
Wilmington, North Carolina
Defective fan motor
One of 2 fans received from online order was defective. Replacement received within several days.
Requested a label to return nonworking fan. Return shipped no working fan today.
User's recommendation: Great customer service
Fans quit working quickly
I have lots of ceiling fans and the only fans not working are Casablanca Fans. Service dept will put you on hold and not come back.
Emails will not be returned. Years ago they were good but not now.
Warranty is worthless. They wont even put their name on their current models.
- Looks
Preferred solution: Let the company propose a solution
User's recommendation: Buy from a different manf.
Milpitas, California
Troubleshoot fan
Light turns off after few minutes by itself on 3 fans we installed. Im not sure what the issue is and hoping you can help me.
Preferred solution: Troubleshoot
Miami, Florida
Did not answer call
Terrible customer service it is not good
Issue not resolved
After filling out the information needed by this website (pissed consumer) I was then given a number to call Casablanca Co customer service and I called that number and a recording told me they were closed and said visit website for Hunter Fans and then hung up on me
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed replacement remote
NEED REPLACEMENT REMOTE CONTROL PART NUMBER FOR THE CONTROL THAT RUNS A FAN MODEL NUMBER: 41U546D
Preferred solution: just need remote part number
Part needed
Called Casablanca fan Co. and the recorded answer connected me to a medical device company trying to sell me on something I had no interest in.
The woman wouldn't shut up for a second and I'm at work and don't need to deal with this stuff. So I hung up.
I then tried to call the number 4 more times and each time the phone answered and said this number is not available in your area. What kind of *** is that?
- Good product
- Difficult getting parts
Preferred solution: Let the company propose a solution
User's recommendation: Don't call Casablanca fan Co.800 number
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that is a legacy casablanca stealth in weathered copper and unfortunately if you need to fix it they wont take it in no more because stupid hunter ruined everything